General Inquiries

For non-technical questions, partnership discussions unrelated to code, or any matter requiring administrative attention, please email us at [email protected].

In your message, include:

• Your organization and role
• A concise topic summary
• Your preferred method and times for contact

Eyodi commits to a professional, accountable response process and will acknowledge receipt promptly.

Developer Submissions

Eyodi welcomes proposals from developers, integrators, and partners who seek to extend or integrate with our platform. Submissions should clearly articulate the use case, anticipated impact, and alignment with Eyodi’s technical standards.

Please include the following in your submission to [email protected]:

• Project name and issuing organization
• Summary of the integration, feature, or contribution
• Current domain, technical stack, and API footprint
• Proposed timeline, milestones, and success criteria
• Documentation, diagrams, or sample code (links or attachments)
• Contact details for the primary engineer or product lead

Submissions are reviewed by Eyodi’s Partnerships and Platform teams. Acknowledgement is provided within a standard SLA, and you may be contacted for additional information to advance the discussion.

Response Times and Commitments

To ensure predictable service levels, Eyodi adheres to the following response timelines:

• General inquiries: acknowledgement within 24–48 hours; substantive response within 2–4 business days, depending on complexity.
• Billing and account questions: acknowledgement within 1 business day; detailed follow-up within 2–3 business days.
• Developer submissions: acknowledgement within 2–3 business days; technical review up to 5–7 business days, subject to project scope and resource availability.

For urgent issues impacting production, security, or regulatory compliance, please indicate the urgency in your message to receive prioritized handling.